Referring your patients to Emerald
When you send a patient our way, it's a signal of trust — one we take seriously. Our referring providers are partners and collaborators in care.
Referring to Emerald
When you refer a patient for treatment, your confidence in a partner can help create an immediate sense of trust — making it easier for patients to take the next step in their care.
Here’s how the referral process works for Emerald partners and what you can expect moving forward.
1
Evaluate Your Patient
Discuss your patient's needs and determine:
- Reason for referral
- Services you're requesting (medication management, therapy, both, or specialized services)
- Urgency, if relevant
2
Submit Your Referral
Most referring providers submit through their electronic records systems by searching for Emerald Psychiatry.
You can also email us at this link or fax your referral to (614) 368-1357.
3
We Schedule Your Patient
We'll reach out to your patient within 48 hours to collect more information and book an appointment.
Please encourage your patient to sign a release of information (ROI) so you're in the loop on their care!
Which Patients Should You Refer?
In many areas of medicine, it makes sense to try a few approaches before looping in a specialist. In mental health, we consistently find the opposite: Outcomes are better when a specialist is brought in sooner rather than later. If you suspect a mental health diagnosis or issue — even before starting any treatment — it’s always an appropriate time to refer to Emerald.
Refer to Emerald. You don't need to start anything first — earlier specialist involvement can lead to better outcomes than a "try a few things first" approach.
You've tried medications and they aren't working, or you've reached the limit of your comfort.
Refer to Emerald. Whether the medication hasn't achieved stability, the presentation is more complex than expected, or you'd simply feel better with a specialist involved, we're happy to collaborate.
Your patient is stable on a straightforward regimen, and you're comfortable continuing to manage it.
Continue treating internally, but we're here if you need us! A referral is always welcome for ongoing behavioral health support alongside medication.
Your patient is experiencing a new or suspected mental health concern
Why partner with Emerald?
For one thing, our care frees you up. Delegating medication management allows you to focus on your patient’s other needs. But that's not the only benefit to becoming a referral partner.
It's a true partnership
We aim to be a resource you can lean on, so your
patients receive excellent care on both sides.
Monitoring is ongoing
We see patients on a regular cadence, especially during medication adjustment periods.
You’ll receive regular reports
We track our referral performance to ensure your patients are receiving prompt and effective care.
Experienced providers. Proven approaches.
Our therapists and medication managers bring years of clinical training and real-world experience across every age group and condition.
Experts with deep clinical training
Our providers diagnose and treat complex mental health conditions across every age group.
A team that coordinates
At Emerald, our clinicians and counselors communicate and collaborate. That means your medication management and therapy work together.
FAQ
Common questions about getting started with Emerald Psychiatry
Visit our Book Now page or call 614-580-6917. Most new patients are seen within days. We don't make you wait months — that's a commitment, not a tagline.
Most major plans — including Anthem, Aetna, Cigna, CareSource, Medical Mutual, Humana, Tricare, Medicare, and Medicaid. Call our billing team to verify before your first visit.
Yes. Telehealth is available for medication management, therapy, and counseling — securely, via HIPAA-compliant video. From anywhere in Ohio.
If you're in immediate danger, call 911. For mental health crisis support, call or text 988 — the Suicide and Crisis Lifeline, available 24/7. For urgent but non-emergency concerns, call our office and we'll do our best to see you quickly.
Yes — from first grade through adulthood. ADHD, anxiety, depression, behavioral issues, and more. We work with families to create plans that are realistic and that fit how families actually live.